Social Impact Project for Project Manager to Support for Staff Communications Project
Project Description and Impact
Our organization is the fastest growing nonprofit microfinance organization in the U.S. that empowers women who live in poverty to create better lives for themselves and their families through entrepreneurship. Our goal for the next decade is to double our footprint to 40 branches, reaching 400,000 women entrepreneurs and disbursing $12 billion in microloans.
To facilitate this growth, we know that investing in human capital is key. To that end, Boston Consulting Group previously completed a pro bono deep dive into our program operations to make strategic recommendations on the operational capacity and standard operating procedures required to successfully scale and meet our rapid expansion goals while maintaining the highest levels of service and quality interaction with our members.
As part of this strategy, we are focused on enhancing our recruitment and hiring processes and ongoing staff training. Currently, most of our field staff speak some English, but we have been looking for ways to help our staff improve their English language skills. Knowledge is power and the ability to communicate in the primary language of the country you live in is vital. The project would be to create a blueprint on how we could most effectively and efficiently improve our staff's English.
The impact would affect the following areas:
- Help staff understand their benefits, rights and obligations under laws, policies and practices
- Help staff more effectively communicate with external partners, donors and community groups
- Help staff answer members questions
- Provide staff access to more comprehensive training materials
- Prepare staff for promotional opportunities within the organization
Successful completion of this project will allow us to create high-quality staff training materials and expand overall organizational capacity.
By participating in the MovingWorlds Institute, you will first learn social impact frameworks and human-centered design before putting your existing skills and new knowledge to action.
Hands-on experience supporting the internal operations of a rapidly growing social enterprise with a vast national footprint.
This project accepts virtual experteers.
About the Hosting Organization
Grameen America is a Non-profit working on Financial Services, Non-Profit.