Social Impact Project for Creating a Process Wiki for Non-Profit Crisis Help Lines

How This Works

As part of the TRANSFORM Support Hub, you will learn how to advance your career while getting hands on experience on projects like this one.

Project Description and Impact

In most of Crisis Connections Crisis & Peer services programs, staff are reliant on a combination of older workbooks, Excel spreadsheets and slide decks to guide their actions and provide direction.

Unfortunately, many of these workbooks were created and owned by those no longer with the organization and cannot be updated without completely recreating the document, limiting our ability to ensure that the information is updated with current guidance. A primary example of this is the CLE Resource binder, which was last updated in February 2023 and is owned by a former employee who is no longer with the organization. This document contains outdated contact information for our community partners and cannot be updated.

Aside from ensuring documents don't have to be completely recreated each time information is updated, a process wiki would ensure that staff have easy access to up-to-date information and prevent staff from accidentally utilizing outdated information. Taken together, those improvements will help staff feel supported, ensure clients receive consistent information regardless of who they speak with, and create more efficient operations. 

Learning Opportunity

Experteers working on this project will gain insight into the the complications that impact service delivery across the health and human services ecosystems.


This project accepts virtual experteers.

About the Hosting Organization

Crisis Connections is a Non-profit working on Health / Wellness / Fitness, Hospital & Health Care, Non-Profit.


In Partnership With