MovingWorlds is a social enterprise that helps get expertise to the parts of the world that need it most, while connecting those that give to transformational life experiences. For every dollar we generate, we unleash fifteen times that amount for social impact around the world. Our program fees support a self-sustaining operating model that covers the high costs of operating a technology platform, staffing a global matching team, hosting an online community, investing in ongoing research and educational content, as well as a scholarship program.
If we don't find you a project, we don't achieve impact. Our commitment means we will get you matched to a project of your choice.
From the moment you are accepted into one of our programs, you’ll have access to our project matching & planning platform, community features, and learning guides. Members of our professional development program — the MovingWorlds Institute Global Fellowship — will have access to other benefits, including custom matching, training webinars, interactive workshops, individualized coaching, and personal and professional assessments.
While we will do everything that we can to help you find an Experteering project — and experience personal growth in the process — we do understand that sometimes the plans of our users change, projects end up being cancelled for reasons beyond our control, and/or the quality of our service might not meet expectations.
Should you decide to cancel your Individual membership before it terminates 12 months from the point of purchase, we have a refund policy that allows for different refund options depending on the circumstances and resources incurred. Please note that refunds only apply to the MovingWorlds Individual Membership program on account of the extra training, resources, and benefits provided to Institute members.
To initiate a refund request, please read the options below, and then complete our Refund Request Form and someone from our Support Team will be in touch with you within 5 business days.
If you purchase membership, and then later decide to not go experteering because of changes to personal, professional, family, and/or other individual circumstances, you may request and be eligible for either of the following options:
A Partial Refund - The partial refund amounts will be given based on the amount of time that has passed since the point of purchase, outlined by the following:
If you have put forth a good-faith effort in finding a project and are unable to find a match, you may request and be eligible for either of the following options anytime within 6 months of the point of purchase:
Dormant Membership - You may request a Dormant membership anytime within 6 months of the point of purchase. If more than 6 months have passed since your purchase date, we will discuss options with you on a case-by-case basis.
A 50% Partial Refund. A good-faith effort is defined as:
If you haven’t been able to find a satisfactory match and want to request a refund for this reason after 6 months into your MovingWorlds individual experteering membership, your request and the possible refund amount will be evaluated on a case-by-case basis, up to a maximum 50% of your program fee.
If you purchase membership but feel that MovingWorlds has provided you with inadequate service, you may request and be eligible for either of the following options:
A 50% Partial Refund when you derived no value from either our trainings or our community, because any of the following reasons: 1.You have actively engaged in the community and received no responses; 2.You have attended a MovingWorlds workshop or training and are dissatisfied with the quality. NOTE: We will ask you substantiate this claim with a written explanation in the Refund Request Form, to enable our team to continuously develop and improve our programming.
A Full Refund when you neither derived any value from our trainings or community (as defined under section 3.1), nor have you been able to find a satisfactory match (as defined under section 2.2)
If you would like to request a refund for any reason not captured by the circumstances above, your request will be evaluated on a case-by-case basis, where MovingWorlds will determine what type of refund, if any, applies.
Due to the high up-front costs in the MovingWorlds Institute related to hosting, coaching, assessments, and preparation, no refunds are possible for this program.
To initiate a refund request, please complete our Refund Request Form, and someone from our Support Team will be in touch with you within the next 5 business days. When a refund is granted, the refund will be processed within 7 business days to the same account from which the original payment was made.
For refund requests that are not clearly defined above, MovingWorlds reserves the right to make the sole and final determination whether any refunds, either Dormant, Partial, or Full are issued.
In all cases, a member of the MovingWorlds Matching Team will be assigned to handle your refund request and will further explore and explain these options with you if the need occurs.