Support Digitizing Investment Process for African Entrepreneurs with CRM
Project Execution (Typically 1 - 6 months)
You must be able to speak English.
When Can You Start?
You can start ASAP
Description and Impact
At our organization, we have facilitated 237 investments for emerging market entrepreneurs in the last decade. Most investments were done 'manually' as these investments are based on personal relations and trust and will always be done by people. However, we wish to further digitize our 'backend' processes to scale up our impact even more. So we need support on selecting and implementing a new CRM system. Ideally this would also include deal flow management, investor mapping/matchmaking. We prefer to make use of available tools for this, instead of developing new software.
We are very dedicated team purpose-driven business and investment experts, but have limited expertise in digitizing our processes and linking different tools. So there will be a need for guiding us in this process. Based on that, you need to come up with a benchmark on the available tools (we started this already) and after designing the right tools for the best flow, we need to implement this and train the team on optimal use.
By supporting us in our digital transformation, you directly support scaling up our activities in the region and achieve our ambition to facilitate 100M USD of impact investments for emerging market entrepreneurs, with almost 8000 direct jobs created in sectors as agriculture, renewable energy, clean water, healthcare and fintech.
We suggest to combine the project in 1-2 months in Amsterdam and 4-5 months in Kampala to understand the complete spectrum of our services. It will probably also include a trip to our team in Rwanda.
The best suitable CRM was chosen, based on customer journey and internal processes. This system ideally includes deal flow management and (add-ons for) matching. Within six months we expect that the system could be largely implemented in our offices. Experteer would help complete an analysis of available systems to choose the best one for our organization's needs, help configure it to our workflow, and help train the team on its use and maintenance.
Our perfect candidate is highly experienced in improving and standardizing business processes through digital transformation. We are a purpose driven commercial business. We're seeking someone very hands-on and communicative as we require support from identification to implementation. You will have to be commercially sensitive and be able to approach this process from the user and customer benefits. Ideally you have been exposed to impact investing and/ or East Africa. As a person, you are result-driven with a positive mindset and respect for different cultures and beliefs.
We Provide These Local Benefits
- Living Stipend
- Travel Stipend
- Learning Opportunity
- Good For Groups
- Good For Families
airbnb, max 350 USD/month
We offer a daily allowance of 30 USD.
1 return ticket, economy class (max 700,- USD)
- Meeting many East African entrepeneurs, investors and other stakeholders.
- Work in a small multi-cultural team with Eauropean and African colleagues.
- get insight in impact investments and the investment process and hands on experience
This project accepts applications for virtual experteers.